Frequently asked questions

You have questions about booking, our facilities, location or more? Check out our FAQs here, or contact us directly.

Your apartment is available to you from 15:00. Through our smart locking system it is possible to check in at any time. Shortly before arrival you will receive a code from us by e-mail, which allows you to enter the house and the apartment at any time. So you can not lose a key. Also the return of the key is not necessary.

Check-out is possible until 10:00 am on the day of departure. When leaving the apartment, please remember to dispose of your garbage in the designated containers in front of the house, turn on the dishwasher, close all windows and doors, empty the refrigerator and turn off the lights everywhere.

Thanks to our smart locking system, you no longer need to hand over the keys. Use the code you received from us by email before your arrival.

Just as easy is also the departure. Just leave your apartment until 10 o'clock, close the door behind you and that's it. Have a nice trip home and see you next time.

Of course, everything is prepared for you. A freshly made bed, towels for face, hands and body are waiting for you. In the kitchen there are fresh dishcloths, a cloth and a few dishwasher tabs ready.

Dogs please stay on the floor, bed and sofa are taboo. Otherwise, the dear four-legged friends, whether large or small, are welcome with us. We charge per animal per night 10,00 € extra.

Of course, you don't go on vacation to do the final cleaning at the end of your stay. We do that for you. The final cleaning is included in the total price of the trip.

Hairdryers and many other electronic devices are available in all apartments.

To make your stay and the anticipation as pleasant as possible, we offer you in these difficult times a 100% Money Back Guarantee! If your stay can not take place due to ongoing accommodation restrictions (on the part of the federal government), you will get your money back. But you can also choose freely and take your stay at a later date. We sincerely hope to welcome you back soon!

If your booking cannot take place for the reasons mentioned above, please write us an email with your booking details to [email protected]. We will answer you as soon as possible!

We are not a classic hotel with a reception desk. With us everything runs contactless. We offer the bank transfer, credit card, PayPal or Stripe to pay to.

For your completed booking we will send you in the booking confirmation our Bank data.

Short-term bookings (less than 5 days until arrival) can and should be made directly during online booking with PayPal or Stripe be paid.

We have a separate ski or bicycle cellar in almost all houses, which is located within the respective general corridor. If it is only accessible from the outside, it is secured with a numerical code. The code is sent on the day of arrival together with the apartment code.

For each apartment is available ONE Parking space ready. Usually there is a sign with the respective apartment number directly at the parking lot. We ask you to park only there. Thank you very much.

We are happy to welcome also the little guests. Upon request, we will gladly provide you with a travel cot or a high chair upon arrival, so that even the little ones feel comfortable. Please specify when booking.

In addition, each apartment has a collection of games.

There is nothing better than starting the morning with a good coffee. That is why all our apartments have a Nespresso Capsule machine. In addition, in the apartments from 6 people occupancy, there is also a filter coffee machine. Upon arrival, some coffee capsules and also different types of tea bags are ready for you.

For the cozy family dinner is cooked and eaten with high quality WMF tableware. In the kitchen there are different sizes of pots and pans. Plates, cutlery, glasses and porcelain dishes are also WMF.

A toaster, kettle and microwave with grill function or oven are also part of the equipment. In the large apartments from 6 people there is an oven.

In the obligatory linen package, in addition to towels and bed linen, dishcloths and a cloth are included.

Absolutely! With us you surf with highspeed (1 Gigabit line)

In the apartments is a tablet, with many great features. In addition, a lot of information about the apartment and Winterberg. Also with helpful links, such as cab or bread service. You are also welcome to leave a rating there, so that we can constantly improve.

Our TV are all SMART-able. So a cozy evening with NETFLIX, AMAZON PRIME or Disney+ nothing in the way. Just don't forget your login data!

Not found the right apartment yet?

We are happy to help you.