Frequently asked questions

If you have any questions about booking, our facilities, location or anything else, please check our FAQ here or contact us directly.

Your apartment is available for you from 15:00 h. Thanks to our smart locking system it is possible to check in at any time. Shortly before your arrival you will receive a code from us by e-mail, which will allow you to enter the house and apartment at any time, so you cannot lose your key and have one less thing to worry about. 

Check-out is possible until 10:00 a.m. When leaving the apartment, please remember to put your rubbish in the containers in front of the house, turn on the dishwasher, close all windows and doors, empty the fridge and turn off the lights.

Thanks to our smart locking system, you don't need to hand over your keys any more, just use the code you receive from us by email before your arrival, enter your holiday apartment and enjoy your stay. 

It's just as easy to leave. just leave your Smart Resort, close the door behind you and that's it. Have a nice trip home and see you next time.

Of course, everything is prepared for you, a freshly made bed, towels for face, hands and body are waiting for you.

Dogs please stay on the floor, bed and sofa are taboo. Otherwise, the dear four-legged friends, whether large or small, are welcome with us. We charge per animal per night 10,00 € extra.

Of course you do not go on holiday to do the final cleaning, we do that for you and the final cleaning is included in the price.

Hairdryers and many other electronic devices are available in all apartments. 

To make your stay and the anticipation as pleasant as possible, we offer you in these difficult times a 100% Money Back GuaranteeIf your stay can not take place due to ongoing accommodation restrictions (on the part of the federal government), you will of course get your money back. Of course you can also choose freely and take your stay at a later date in claim.we hope very much that we may welcome you soon again!

If your booking cannot take place for the reasons mentioned above, please send us an email with your booking details to [email protected]. We will answer you as soon as possible!

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